To All Customers Thank You ~ Thank You for all your support and gratitude during these unprecedented times.

Shipping, Returns & Subscriptions

Shipping & Returns

If you're looking to return a damaged or incorrect item, please get in touch by sending an email to: support@theorijin.com
Our support team will be more than happy to help!

When you send over your email, please quote your order number, full name, a description of the issue, and include any photos that will help us help you. 

If you change your mind about the product, you are welcome to return it in it's the condition in which you received it, complete with original intact packaging. Please note that returns  shipping will be covered by the customer. 

Please note: We do not offer exchanges for different items.

We will only accept refunds within 7 days of receipt, and if accepted, your refund will be processed within 7 business days as well :) We cannot refund shipping if you order has shipped/if proof of delivery had been made via our fulfilment partner

SUBSCRIPTION CANCELLATION 

Users may cancel their subscription at any time by contacting support at : support@theorijin.com with the subject line “UNSUBSCRIBE”. Users will not be charged for cancellation. Users canceling subscription(s) through their account page must do so prior to the 1st day of the following month (e.g., by July 31st in order to cancel for an August renewal). Users requesting cancellation of subscription(s) via e-mail must do so by the 25th of the previous month to allow for manual processing of the cancellation (e.g., Subscriber must email cancellation request by July 25 in order to cancel their account prior to an August renewal).

If an Active Subscriber cancels their subscription, they will still receive products through the end of the then-current subscription term. Active Subscriber's subscriptions will not be renewed after the then-current term expires.

However, you are not and will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. Anyone may re-subscribe at any time following cancellation. The Company does not allow Active Subscribers to pause or suspend their subscriptions.

By using this Website, you understand and agree that you shall receive no refunds and no exchanges for any products provided by the Company once our supplier or We deliver these items to the carrier who delivers these products, unless the product received by you is damaged or wrongly fulfilled.